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  1. Knowledge Base
  2. Onboarding Pack

Onboarding Pack

Pre-Onboarding Bootcamp Preparation

  • Understanding the Ultimate Platform
  • Onboarding Bootcamp Preparation
  • Onboarding Basic Vocabulary

Import Data

  • The Importance of historical data
  • What to do if I don't have any historical data?
  • Ultimate's Data Processing Explained
  • Import historical data from a file
  • Import Chat Data - Zendesk Chat
  • Import Ticket Data - Zendesk Support
See all 12 articles

Content Coverage Analysis & AI

  • Intents Explained
  • Multilingual Technology
  • Expressions Explained
  • Content Coverage Analysis Explained
  • Create an Automation Report

Chat Process Mapping & Reply Types

  • Build a Bot Persona and Tone of Voice
  • Virtual Agent Tone of Voice Examples
  • Reply Best Practices
  • Conversation Design - Chat Replies

Email Process Mapping and Conversation Design

  • Ticket Automation Onboarding Steps
  • Styling your Ticket Reply
  • Dialogue Builder for Ticket Automation
  • Ticket Automation RegEx Collection
  • Update Ticket Form Fields - Zendesk Support
  • Merge Tickets - Zendesk Support

Backend Integration

  • Custom integration - preparation
  • Integration technical requirements
  • Allow IPs to Connect Ultimate to your CRM

Testing & Maintenance

  • Testing your Virtual Agent
  • Create a Test Email - Zendesk Support
  • Test your dialogues using "Test Bot"
  • Keep your bot smart using Confusion Matrix

Expand And Optimize

  • Multilingual Bots - Expanding Languages
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