The Settings area contains all of the key configuration factors for your bot.
In this article, we will introduce all the setting options available.
This is where you define the key information about the bot.
|Bot Name||This is the name that will appear in the search bar of Ultimate|
|Display Name||This is the name that will be displayed in the chat window - unless otherwise determined by your CRM provider.|
|Industry||Select from the drop-down the respective industry your business fits into, this will impact benchmark and industry-related settings|
|Channel||Select whether this is a ticket or a chat account|
Automation Bot - This should be the option selected and enables the automation of tickets
Combo Bot - This is a legacy feature for combining automation and suggestion capabilities
Suggestion Bot - This is a legacy feature and enables the suggestion engine
|Confidence Threshold for Language Detection||
The threshold that the bot will use to set as a minimal confidence to automatically use the detected language. It should be at least 15%
|Confidence Threshold for Default Messages||
This will determine the default confidence for recognizing Intents. If the message recieved falls below this threshold, the default reply will be triggered in the case of chats and in ticket automation, no action will be taken.
Learn more about confidence thresholds here
Ultimate can understand and support replies in 109 languages. To leverage this capability and understand how this works you can check out the managing languages article.
Operating Hours allow you to apply time-based business logics to support personalized experiences and escalation flows that are tailored to the time and availability of your support hours and staff.
Here you can determine additional settings that are more technical, such as adding IP addresses that need to be allowed for us to connect.
Other Settings tabs include;
Content Entities Explained