We’ve all had frustrating chatbot interactions. But automation shouldn’t come at the expense of outstanding CX. At this free educational event, our automation and conversational AI experts covered how to design automated conversations that deliver the same quality of care as your human agents.
Your bot is an extension of your brand. And it’s likely the first interaction your customers will have with your company — so it’s crucial to make that experience a good one.
Here’s where conversation design comes in. By creating thoughtful, well-planned dialogue flows that keep customer experience front of mind, your bot can help deliver incredible automated support.
Don't worry if you missed the event. We recorded it for you. If it asks you to register first, please do so by providing your name & email, and then you will be able to watch the recording. Watch on-demand to learn about:
- What conversational design is and why it’s important
- Learn how to design bot-to-human conversations that drive business results and improve CX
- Watch a demonstration of how our dialogue builder enables advanced conversation design