The Automation Report is a powerful tool that provides insights into automation potential and helps you find training data and common topics in your historical conversational data.
This article covers:
Automation Rate: X% Automation Potential
All the data is based on the actual performance of your customer support team. We calculate the potential AI impact based on the effectiveness of the model and use a high "confidence threshold" in these calculations in order to minimize false-positive predictions.
This is the topic visualization and data table at the bottom of the report. This is where the real value of the Automation Report comes in. Here we visualize the most common intents the AI has found in your data.
By clicking on Explore & Train of any of the topics will take you to the list of messages from your data that our AI pre-clustered for you.
The search settings enable you to refine the search based on similar language and factor in multi-linguality.