If you leave it off, only the main reply is used.
|❌ Make sure there is an Out of Hours reply under all relevant intents before turning this on to avoid an error.|
When creating these Out of Hours replies you can, for example, remove escalations to agents and opt for creating a ticket instead.
Enabling Opening Hours
To enable Opening Hours:
- Login to Ultimate's Dashboard and select your bot. If you have more than one bot, make sure to select the bot you want to enable this in first
- Go to Settings > Bot Settings > Opening Hours
- Toggle on Use Opening Hours
- Select the timezone your agents to operate in
- Set your opening days and hours
- Click Save
|✅ All set!|
Now that the days and hours are defined, conversations starting outside these opening hours will trigger out-of-hours replies. You will need to create Out of Hours replies for each relevant intent. Learn how to do it here.